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Set when customers can book

Working hours, holidays and the rules that decide which times are offered.

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Set your working hours

  • On your own: open Availability, tick each day you work, set the times and click Save.
  • With a team: open Availability and click Set hours next to each person (the same as Hours on the Staff page).

Good to know: Opening times on your Business profile are only for show. Bookable times come from working hours.

How Bookwick picks the times to offer

A time is offered when all of these are true:

  • It is inside the staff member's working hours, and the whole appointment fits before they finish.
  • It does not overlap another booking, including any extra time before or after.
  • The staff member has no time off or blocked time then, and no Google Calendar event if connected.
  • The business is not closed that day.
  • Any room or equipment the service needs is free.
  • It meets your booking limits (minimum notice, how far ahead, daily maximum).

Tip: Start times are spaced by the length of the service. A 60-minute service is offered at 9:00, 10:00, 11:00 and so on.

Holidays and closures

See Block time and add time off.

Customers say there are no times?

  1. Step 1: Check the staff member has working hours on that day.
  2. Step 2: Check they are assigned to the service (Services, Assign).
  3. Step 3: Check for time off, blocked time or a closure that day.
  4. Step 4: Check your booking limits in Settings, on the service and on the staff member.
  5. Step 5: On the Free plan, check you have not reached 50 bookings this month in Settings.