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Step-by-step guides for everything in Bookwick, from your first booking to payments, reminders and your team.
New here? Start with these
- 1Get ready to take bookingsThe few steps between signing up and your first online booking.
- 2Share your booking linkGet your booking page in front of customers: link, social media and your website.
- 3Try it out with sample dataFill your calendar with pretend bookings to explore, then remove them in one click.
Calendar and bookings
Book, move, cancel and manage appointments day to day.
Book an appointment for a customer
Book someone in by phone or at the desk, using only times that are really free.
Use the calendar
See your day, week or month, move bookings by dragging, and print a day sheet.
Reschedule or cancel a booking
Move a booking to a new time or cancel it, including a whole repeating series.
Block time and add time off
Stop bookings for lunch, meetings, holidays or bank holidays.
Find bookings and understand statuses
Search and filter your appointments, record what happened, and what each status means.
Work the waiting list
See who wants a full day, email them when a slot opens, and track who got booked.
Customers and staff
Client records, your staff, team logins and locations.
Manage customer records
Add, find and edit customers, see their appointments, notes, packages and forms, and handle data requests.
Add staff and set their hours
Add the people customers can book, with their photo, working hours and time off.
Work from more than one location
Add your branches and choose which staff work where.
Invite your team and set roles
Give people their own login and choose what they can see and do.
Services and catalogue
Services, availability, packages, products and resources.
Add and edit services
Set up what customers can book: length, price, category, buffers, add-ons and more.
Set when customers can book
Working hours, holidays and the rules that decide which times are offered.
Sell packages and memberships
Create session packs, bundles and memberships that customers buy up front.
Book rooms and equipment
Stop double-booking a treatment room, chair or machine.
Add products you sell
Set up retail items with prices and optional stock tracking for the till.
Payments and selling
Take payments, use the till, refunds, coupons and gift cards.
Take payments online (Stripe, PayPal, cash, bank transfer)
Choose how customers pay when they book, and connect your own Stripe or PayPal account.
Refund a booking or a counter sale
Give money back to a card or PayPal, or reverse a till sale.
Ring up a sale at the till
Sell services, products and gift cards at the counter, with coupons and gift card redemption.
Create discount codes
Make coupon codes customers can use on your booking page and at the till.
Sell and redeem gift cards
Issue gift cards, sell them online, and let customers spend them on bookings or at the till.
Find a past sale
See every till and package sale, search for one, and open its details.
Messages and automation
Emails, texts, reminders, workflows and forms.
Customise confirmation and reminder emails
Change the wording of the emails customers get when they book and before their appointment.
Send automatic emails and texts
Set up reminders, follow-ups and cancellation messages that send themselves.
Collect intake and consent forms
Build a form, attach it to a service, and read customer answers.
Online booking
Your booking page, website widget and calendar sync.
Set up your booking page
Add your logo, description, photos and opening times to the page customers book from.
Add booking to your website
Style the booking widget to match your brand and paste it into your site or WordPress.
What your customers see
How customers book, pay, join the waiting list, and reschedule or cancel.
Sync with Google Calendar
Send bookings to each staff member's Google Calendar and block their personal events.
Account and settings
Plans, settings, security, reports and your data.
Business settings and features
Timezone, buffers, booking limits, customer details and turning features on or off.
Your plan, limits and billing
What each plan includes, how to upgrade, and how to manage your subscription.
Read your reports
See revenue, bookings, no-shows and top customers, and export to CSV or PDF.
Your account, password and two-step verification
Change your name or password, turn on two-step verification, and sign out other devices.
Export your data or delete your business
Download everything, handle customer data requests, and close your account.
See who changed what
Check sign-ins, team changes, refunds, exports and deletions.
Search and keyboard shortcuts
Jump to any page or customer in a couple of keystrokes.
Still stuck? Tell us what you were trying to do on the contact page and we will help.
Your calendar is about to get a lot busier.
Set up in minutes, free to start. No card needed.