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Refund a booking or a counter sale

Give money back to a card or PayPal, or reverse a till sale.

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Refund a booking paid online

You can refund bookings that were paid by card or PayPal. The money goes back the way it was paid.

  1. Step 1: Find the booking in Appointments or open it on the Calendar.
  2. Step 2: Click Refund. A Refund booking window opens and shows how much was paid and how much has already been refunded.
  3. Step 3: Check the Amount to refund. It starts at the full amount; lower it for a partial refund.
  4. Step 4: Click Refund £X. You will see a message once the refund is done.
  • You can make several partial refunds until the full amount has been given back.
  • If only a deposit was paid online, only the deposit can be refunded.
  • It usually takes 5 to 10 working days for the money to reach the customer.

Good to know: Cancelling a booking does not refund it automatically. After you cancel, use the Refund button in the message that appears, or on the booking.

Bookings paid in cash or by bank transfer

These were not paid through Bookwick, so there is nothing to refund to a card. Give the money back in person or by bank transfer yourself.

Refund or void a counter sale

  1. Step 1: Open Sales and click the sale.
  2. Step 2: In Sale detail, click Refund if the customer paid and is getting their money back, or Void if the sale was rung up by mistake.
  3. Step 3: Read the confirmation and click Refund £X or Void sale.
  4. Step 4: Give the money back at the counter (refunds only).
  • Products go back into stock.
  • Any gift card used to pay gets its balance back, and gift cards sold in that sale are cancelled.
  • Packages sold in that sale are cancelled, unless the customer has already used some of it.
  • The coupon use is given back.
  • A sale can only be refunded or voided once, and it cannot be undone.

Good to know: Refunding a counter sale only records it in Bookwick. No money moves automatically, so pay the customer back yourself. If a gift card from the sale has already been spent, the sale cannot be reversed; adjust the card from Gift cards instead.

Who can refund

Only the owner and admins can refund or void. Staff accounts cannot.