Reschedule or cancel a booking

Reschedule

There are three ways. Choose whichever is easiest:

• From Appointments: click Reschedule on the booking, choose a New date, click Find times and pick a time. It moves straight away. The booking stays with the same staff member.
• From the calendar: drag the booking to the new time. See Use the calendar.
• From the booking window: click the booking on the calendar, change Start or Staff, then click Save changes. Use this to give the booking to someone else.

Good to know: When the time changes, the customer is emailed the new time and their reminder is sent again before the new time. You can change the wording in Message templates.

Cancel

1. 1Step 1: In Appointments, click Cancel on the booking (or open it on the calendar and click Cancel appointment).
2. 2Step 2: Confirm. The time becomes free for someone else to book.
3. 3Step 3: If the customer paid online and should get their money back, click Refund in the message that appears.

Good to know: Cancelling never refunds automatically. See Refund a booking or a counter sale. The customer is emailed that the booking is cancelled (if you have their email address).

Cancel a repeating booking

• Bookings in a series are marked Series in the Appointments list.
• Cancel this one cancels just that date.
• Cancel series cancels every remaining date in the series. This cannot be undone.

When customers do it themselves

Customers can reschedule or cancel from the link in their confirmation email. See What your customers see.