Read your reports
See revenue, bookings, no-shows and top customers, and export to CSV or PDF.
Choose a period
- Step 1: Open Reports.
- Step 2: Click a preset such as This month or Last 30 days, or set your own From and To dates.
- Step 3: Every figure is compared with the period just before, so you can see if you are up or down.
What the figures mean
- Total revenue
- Bookings plus till and package sales, after online refunds.
- Booking value
- The price of bookings that were not cancelled or declined, by appointment date, less any online refunds.
- Counter sales
- Paid till and package sales, by the day they were paid. Unpaid, refunded and voided sales are left out.
- Utilisation
- How much of your staff working time was booked.
- No-show rate
- The share of past appointments where the customer did not turn up.
- Returning customers
- Customers who had booked before this period.
Good to know: Booking revenue is the booked price less online refunds, not money actually collected. Days follow your business timezone. The no-show rate counts bookings you marked No-show.
Export or print
- Appointments CSV: every appointment, for a spreadsheet or your accountant.
- Sales CSV: every till and package sale, one row per item. Times in both files are in your business timezone.
- Print / PDF: print the report or save it as a PDF.